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Click to visit CFWGroup. I personally recommend CFWGroup.
- Mark O'Meara,

Bank Complaint Info

The Canadian Banking Ombudsman is an independent body which investigates complaints from individuals and small business about banking services about products and services provided by bank financial groups. Its objective is to provide impartial and prompt resolution of complaints. This service is available free of charge.

Ombudsman for Banking Services and Investments (OBSI)
Ombudsman for Banking Services and Investments
P.O. Box 896
Station Adelaide
Toronto, ON M5C 2K3
Toll Free Telephone: 1-888-451-4519
Toll-Free Fax: 1-888-422-2865
Toronto area telephone: (416) 287-2877
Toronto area fax: (416) 225-4722
Web site:
Administration: (416) 225-4410

Before you contact the OBSI you must first try to resolve your complaint directly with your bank.


Here is a complete list of the Ombudsmans' offices across Canada:

Bank of Montreal
Ombudsman :
John Graham
Tel: 1-800-371-2541
Fax: 1-800-766-8029
Bank of Montreal Tower,
55 Bloor Street West, 8th Floor
Toronto, Ontario
M4W 3N5

The Bank of Nova Scotia
Ombudsman :
Bill Bailey
Tel: 1-800-785-8772/(416) 933-3299
Fax: (416) 933-3276
Scotia Plaza,
44 King Street West
Toronto, Ontario
M5H 1H1
Ombudsman :

Tel: 1-800-308-6859/(416) 861-3313
Fax:1-800-308-6861/(416) 980-3754
CIBC Ombudsman
P.O. Box 342
Commerce Court
Toronto, Ontario
M5L 1G2
Canadian Western Bank
Ombudsman :
W. Paul Lefaivre
Tel: 1-888-423-8854
Fax: (403) 428-9499
Suite 1524, Royal Bank Building
10117 Jasper Avenue
Edmonton, Alberta
T5J 1W8
Laurentian Bank of Canada
Ombudsman :
Robert Robson
Tel: 1-800-473-4782
Fax: (416) 865-5695
130 Adelaide Street West, Suite 200
Toronto, Ontario
M5H 3P5
National Bank of Canada
Ombudsman :
P.O. Box 275
Montreal, Quebec
H2Y 3G7
Small Business
Roland Robichaud
Tel: (514) 394-6441
Fax: (514) 394-8012
Consumer Affairs Ombudsman:
Marisa Franceschini
1 877 772-3157
or 514 271-6470
Fax: 514 271-2724
Royal Bank of Canada Financial Group
Ombudsman :
Keith Oosthoek
Tel: 1-800-769-2542/(416) 974-4591
Fax: (416) 974-6922
P.O. Box 1
Royal Bank Plaza
Toronto, Ontario
M5J 2J5
TD Bank Financial Group
Ombudsman :
David Fisher
Tel: 1-888-361-0319
Fax: (416) 983-3460
P.O. Box 1
Toronto Dominion Centre
Toronto, Ontario
M5K 1A2