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Charged Interest While Full Time

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mpat181 View Drop Down

Joined: 06/February/2018
Points: 2
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    Posted: 06/February/2018 at 2:38pm
Okay so I've been enrolled since Sept 2015, ending date is December 2018 (which I stated to NSLSC and provided proof of enrollment)

Theyve been charging interest and taking out repayments from my pre-authorized debit account, every month since November 2016. I noticed now that they've been doing this, and they hadnt given me ANY notice that they were planning on taking money out - keep in mind, I am still in school.

So now I talked to them on the phone, and they said theres nothing they can do because they didnt recieve confirmation that I was still enrolled even thoughI told them my start and end date when I first applied for the loan. I told them now I'm in school - but is there anything I can do about my past interest they charged me? They said they will not put it towards my principle payment and they're keeping it.

Anyone had a similar situation? Any advice or solutions? Thank you!
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administrator View Drop Down
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Joined: 25/January/2003
Points: 1766
Post Options Post Options   Thanks (0) Thanks(0)   Quote administrator Quote  Post ReplyReply Direct Link To This Post Posted: 06/February/2018 at 6:34pm
I believe you are supposed to provide them with a continuation of enrollment form at the start of each school year.  The only option is to try to escalate this to the case management team.  Don't deal with the lower level needs to go higher up the food chain! The people you are speaking to have no authority to correct this!



Mark O'Meara

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