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CIBC loan moved to Metropolitan

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    Posted: 06/November/2019 at 1:35pm
Hello I’m having problems navigating the site on my mobile so I hope I’m in the right forum.
My CIBC student loan accounts were transferred to Metropolitan Collection agency
in Edmonton after many years at CBV collections.
I finally received a statement for my Federal and provincial loans .
The amount the collector stated on the phone and the amount in the statement differed.
When I inquired about it the agent said CIBC uses two systems for debts one student loans and one for others?
My actual debt according to him is more then on my statement .
He used the term Galaxy system. Can anyone elaborate.
Also my loans no longer show on my Equifax or Trans Union
Credit Bureau reports. Is it because it’s so old? Thanks for any insight.


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