This website is a testimony to the problems Canadian Student Loan borrowers experienced from approximately 1996 to 2008 and until their loans were paid off.

The privatization of the Student Loans system by the Chretien and Martin Liberal governments broke the system and defaulted thousands of borrowers who were trying to pay their loans. There were even stories of suicide due to the harassment of borrowers.

Read the report that I prepared back in 2007 here. Canada Student Loans-The Need for Change Fortunately the new Conservative government at the time revamped the program and fixed the system for new borrowers, but borrowers under the previous program were left with ruined credit and continued harassment from debt collectors.

I call on the Canadian Government to apologize to the borrowers affected by this fiasco and make amends.

Unfortunately the Liberal government is again clobbering the Education system with their upcoming changes to International Student Visas. Yes, there's a problem, but instead of a well thought out plan, they have pulled the emergency brake on the train causing a derailment. This has introduced unprecedented instability for both private and public education institutions who serve both international and local students.

Universities can't plan. I've heard of courses being cut because the government has no process in place for universities to send the newly required acceptance letters to the government.

This means that students who have been accepted can not attend courses that start in the summer 2024 semester. With cut sections, current Canadian students will have trouble getting courses, and may have to switch to part-time which changes their enrollment status and might trigger repayment of their loans or ineligibility for funding. I've seen this before. It wreaks havoc on the student loan borrowers.

Again, the Liberal government has messed up the education environment. Will the new system needed in a rush for the acceptance letters be the new Arrivecan scandal?

I call on the government to implement a slower phased in approach and delay the requirement of the acceptance letters until a process is in place to submit these letters.


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markomeara View Drop Down
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    Posted: 17/February/2004 at 1:25pm
From CIBC's website- what a joke, given what happens here!

Our Commitment To You: To Exceed Your Expectations
As a CIBC Customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person, by letter, on the telephone or when doing your banking electronically through our banking machines or Online Banking.

Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our Customers can expect from CIBC, and that we demand of ourselves.

Everyone At CIBC Is Accountable To You, Our Customer
From the Customer Service Representative in your branch/business centre to the Chief Executive Officer – everyone at CIBC is accountable for our Service Commitment.

A Simple Beginning: Talk Openly With You
Wherever you do business at CIBC, you can expect us to be open and forthcoming. This applies to our written documents as well – we’re working to put our documents in plain language, to make them easier for you to read and understand.

Candid Explanations Of Our Service Fees
We’ll explain the rates, terms and conditions relating to our products and services clearly, including any fees or sales commissions that may apply. We’ll also alert you that certain investments may carry greater risks. If, for some reason, we cannot provide a product or service, we’ll explain why and suggest alternatives.

Our service fees are based on three principles:

They should be simple to understand.
They should reflect our commitment to deliver options and value.
They should provide you with choices to reduce or even eliminate certain fees.
Your Privacy Is Protected
An important part of the CIBC Service Commitment is your right to privacy. Even as we expand our products and services, and the technology we use to provide them, keeping your information and affairs confidential is fundamental to the way we do business.

Our Process For Resolving Your Complaints
We have created a process for dealing with customer concerns and complaints that we believe is both effective and efficient. We expect every CIBC employee who receives a customer complaint to take ownership, and ensure that the complaint is resolved quickly.

If you have a complaint or concern, we encourage you to follow the complaint procedure outlined here.

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Godzilla View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Godzilla Quote  Post ReplyReply Direct Link To This Post Posted: 17/February/2004 at 2:54pm
What a laugh!
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polyhymnia61 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote polyhymnia61 Quote  Post ReplyReply Direct Link To This Post Posted: 17/February/2004 at 4:28pm

Even funnier was the awkward attempts at trying to convince their staff! I remember rah-rah seminars and motivational staff meetings where we would all just look at each other and shake our heads when the managers would try to convince us of this sh*te.

When it comes to my student loans, however, they exceeded my expectations...Just not in the way they think they do!

Home is where you are allowed to prosper.
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