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Forum LockedIF NSLC lost forms and defaulted you

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CARGO1 View Drop Down
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Joined: 13/January/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CARGO1 Quote  Post ReplyReply Direct Link To This Post Posted: 27/January/2005 at 11:56pm

thanks Misty,

Welcome to the forum, Your input is appreciated.

Troy.

 

              ����The best way to forget your troubles is to wear tight shoes.
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polyhymnia61 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote polyhymnia61 Quote  Post ReplyReply Direct Link To This Post Posted: 28/January/2005 at 3:46am

Yeah, my instincts said not to freak on her, Islander. I just recognize the tone of those in "biz" who are looking to pass the buck. She didn't sound like one of those, so I gave her the benefit of the doubt. You know me -- I'm usually the first to pounce!!

I know from experience that not all the CSRs at the NSLC were useless. One in particular really wanted to help...and apparently wasn't allowed. He gave me his name, and told me to call back at a certain date and time and ask for him.

But when I did, the first person said they had never heard of him...then the one I was transferred to said I wasn't allowed to speak to him...then finally I was told that nobody "owned" my file and I that I got who I got.

Personally, some insight into such a botched operation would be enlightening...

Poly

Home is where you are allowed to prosper.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote trinalynn Quote  Post ReplyReply Direct Link To This Post Posted: 10/July/2005 at 10:00am
I have been having the same problems with NSLSC as everyone else on here.  I have looked up information on all the companies that information is being passed to including TriCura Canada.  From what I understand TriCura is owned by Edulinx, who is owned by NelNet Incorporated, an American company.  In turn, I have been vigorously looking into the privacy laws and from what I understand before any personal information is sent to outsourced companies you have to give direct consent first.  I have written to several people who deal with privacy laws and will be contacting a local lawyer to ask some questions to find out if these privacy laws are being broken by NSLSC, I advise everyone to do the same.  Most people I know are just letting their student loans go into collection because TriCura Canada is so difficult to deal with, there has to be something done, these programs are supposed to help not cause so much frustration that people don't even want to bother. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote trinalynn Quote  Post ReplyReply Direct Link To This Post Posted: 10/July/2005 at 10:16am
To check out the Privacy laws go to www.canada.gc.ca, then type in privacy acts in the search engine and complete documentation about the privacy laws is available, TriCura is in direct fault when they "lose" information that is being sent to them.  I've called after sending in faxes and they have confirmed receiving the information, when I call back a couple days later to check on the process the information is no longer there and they are requesting it be resent, where does it go?  Check out section 7, Protection of Personal Information.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CARGO1 Quote  Post ReplyReply Direct Link To This Post Posted: 10/July/2005 at 2:37pm

trinalynn,

When you first sign on the dotted line to accept the s/l's you would have signed a credit investigation form, included on this form is a disclosure statement. The disclosure states that the lender is being given permission to use your information to obtain further credit information, as well giving them permission to use and share your information with any or all of it's affiliates.

This does not excuse them from being irresponsible with your personal information. It does absolve them from further legal action for shareing you credit and personal information.

Troy

              ����The best way to forget your troubles is to wear tight shoes.
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