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IF NSLC lost your forms and defaulted you

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    Posted: 05/July/2004 at 4:18pm
I have spoken to HRDC about being defaulted because they lost forms.

The response from HRDC was to call NSLC and ask to be transferred to the CSLP Case Management Centre.

Hope this helps some of you!

Mark
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Aliss Quote  Post ReplyReply Direct Link To This Post Posted: 08/February/2012 at 2:18pm
The NSLC conveniently looses my forms, applications and supporting documents. Once they claimed they didn't have it until I told them on the phone that I had the fax conformation number; only then did they admit they had my interest relief application. What I do is send it by mail and by fax then I call to make sure they got it, then I call back a couple days later so I can send them more missing information that they never initially asked for or lost.
 
It's always a huge process but I've been applying for interest relief (now repayment assistance) since 2007; so the trick for me, is just to keep on them and call bullsh*t because I believe they want you to default. It's nice to know it's not just me they're trying to screw over.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Syne Quote  Post ReplyReply Direct Link To This Post Posted: 05/January/2013 at 10:01am
I'm also having a potential issue. I'm working FT now and applied for RAP. After I submitted my application, they wanted me to wait another 2 weeks to get the next month's pay stub and submit it. I submitted the day after it was available, but despite this they sent me a letter saying my application for RAP had expired.

I called twice since then and both agents I spoke to said that all the documentation was received on time and they don't know why my application expired. They just keep telling me to wait for correspondence.

The good news is that I have two recorded conversations with two different agents, and I got them both to confirm that I am in no way delinquent and will not be penalized. If they do try to default me, I will file a lawsuit for libel, since it goes on my credit rating.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alamode Quote  Post ReplyReply Direct Link To This Post Posted: 08/December/2014 at 4:37pm
Glad to know I'm not taking things personally! I too feel like there is a profit motive of CSLP due to their constant clerical errors, delayed correspondence and dogging any accountability on their part. And interest keeps collecting each day - of course it's intentional. You have to work hard at this kind of incompetence.

I'd like to know who holds Canada Student Loans Program accountable? Why isn't there a direct line anywhere? The staff themselves have acknowledged the negative feedback they receive, but say nothing will be done about it unless people write their MP and complain. If only they had a YELP profile.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote administrator Quote  Post ReplyReply Direct Link To This Post Posted: 08/December/2014 at 5:04pm
Just added them on Yelp.ca !
Thanks for the idea.....

http://www.yelp.ca/biz/national-student-loan-service-centre-mississauga

We'll see how long this lasts!
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Mark O'Meara

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alamode Quote  Post ReplyReply Direct Link To This Post Posted: 08/December/2014 at 6:29pm
Hahaha! That is brilliant. Thanks for doing that Mark!
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