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Calls from Edmonton

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Category: Immediate Attention and Info!
Forum Name: Dealing with Abusive Collection Agencies
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URL: http://www.canadastudentdebt.ca/forum_posts.asp?TID=1408
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Topic: Calls from Edmonton
Posted By: dazed&confused
Subject: Calls from Edmonton
Date Posted: 10/August/2004 at 5:37pm

I started getting calls from someone named "andrea at our Edmonton office".  Anyone know what CA works out of Edmonton?????

I know the easy way to find out is to hold my breath and speak to them, but I can tell by their demeanour that I'm in for a good kick in the stomach if I do....




Replies:
Posted By: Johnny
Date Posted: 10/August/2004 at 10:20pm

 

 The agencies working out of Edmonton that handle bank, Provincial, and Canada Student Loan accounts are:

 1) NCO Financial Services

 2) Total Credit Recovery

 3) NorDon Collection Network (only aged CSL accounts that have been assigned with one or more agencies prior - aome class B judgment accounts)

 CBCL had a location in edmonton but that has recently been closed down and centralized to their Toronto headquarters.

 There are some agencies that do not work CSL accounts but do work the others such as Metropolitan Credit adjusters.

 Johnny  

 

  



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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com


Posted By: jotogo
Date Posted: 29/September/2004 at 2:36pm
Hi there.  Love the line, "this is so and so from Edmonton."  This is NCO who does this.  Instead of identifying themselves on your answering machine, they simply say that they are so and so from Edmonton and ask for you to call them back.  I guess this is a tactic to make you call because you have no idea who they are or what the call is about.  NCO are pretty dirty players.

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Jen



Posted By: momof2
Date Posted: 29/September/2004 at 2:40pm

but if you knew it was the devil on the phone, would you answer it ?  not likely

this is why answering machines are a good investmen.



Posted By: jotogo
Date Posted: 29/September/2004 at 2:53pm

I don't answer any calls from collectors now.  Why fight about about being broke??  No money = no payments!!  Why stress myself out listening to them say nasty things and threaten me when none of it can change the circumstances.  I would not be dealing with collections if I had the money to pay the debt in the first place. 



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Jen



Posted By: eshelton
Date Posted: 29/September/2004 at 2:57pm

Aren't CA's supposed to identify themselves?

Watch out for CollectCorp asking for someone else from their automated voice recording.  I suppose the tactic is that you call them back to notify them of their mistake, and they say 'oh, by the way, we have this account on you'.  Of course, would any business take the time to pre-record an entire message for just one person?  What kind of a circus is this?

 



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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien


Posted By: momof2
Date Posted: 29/September/2004 at 2:58pm

now if the banks would understand that we default because we are broke and sending the account to collections wont change that, we'd be getting somewhere

kind of like you have to keep your account in good standing to qualify for debt reduction.  if you default you dont qualify.  but if i could pay my loan i wouldnt need debt reduction...



Posted By: jotogo
Date Posted: 29/September/2004 at 3:06pm

You said it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I don't know how anyone could be a collections clerk.  How depressing!  Being nasty to people all day long who are stressed out already and struggling to support their families.  Nice job! 



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Jen



Posted By: dazed&confused
Date Posted: 30/September/2004 at 8:40pm

I NEVER answer my phone any more.  I screen all my calls. If they say nothing, I don't answer.  I've started getting auto-messages saying "please hold for an important call"

Mais, m'excusez.  Oh yeah!  I'll hold!  I have nothing better to do than hold for unknown calls that are so important that they cannot bother to be on the live line to promptly greet me when I answer!

Or the auto dialer that just says "call 1-800-BLA-BLAH".   I ain't so lonely that I will phone numbers that I have no idea who they are. Or so bored. 



Posted By: atomic_kitten
Date Posted: 31/December/2004 at 2:06pm
If the message is automated and doesnt state who they are and what company they work for and the purpose of the call I don't return them....it doesn't take them that long to catch on to calling me live.  If someone live calls without doing the same or just identifies themselves as "X" from "Toronto" I'm not going to return the call....if I don't know this person I'm not going to call them.


Posted By: momof2
Date Posted: 01/January/2005 at 7:28am
i will flat out refuse to talk to a collector over the phone.  demand proof that  they are authorized to deal with your loan from the original lender and make them do some work.  if i called you and said you owed me 30K, would you just fork over the money ?  not likely.  demand everything in writing and refuse to deal with them unless they provide you with documentation.  send it registered mail to the collection agency and cc the original lender and hey - you can even cc it to the governmnet body in your province who oversees collection agency complaints, that way no one can say otherwise.  if the ca isnt following the rules, make note of it in your request for all contact to be in writing letter.  you shouldn't be afraid to answer your own telephone.

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professionals built the titanic but amateurs built the ark...


Posted By: WantOut
Date Posted: 01/January/2005 at 7:12pm

I've had to unplug the answering machine, my own pet CA leaves such long, abusive messages that are LOUD and can be heard by my upstairs neighbor (it's a digital answering machine).  I check my call display before I ever answer the phone now ..... I'm not a paranoid person, but this is ridiculous.

I also get many, many calls on my voicemail at work, which has prompted me to rarely answer my phone there either.  I just return messages instead. (but delete the ones from the CA, of course, and I've stopped even listening to them).

I'm a little confused ---- I didn't have the money to pay the debt before, why would I suddenly now have the money because some brain-dead jerk calls me regularly to insult and degrade me?  I must be missing something here .....

Keep up the good fight, all.  Something's GOTTA give somewhere ...



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In order to discover new lands, one must be willing to lose sight of the shore for a very long time.


Posted By: eshelton
Date Posted: 01/January/2005 at 7:16pm

Wantout,

Don't unplug that answering machine!  Each time they leave an abusive message you have proof they are crossing the line.  Nail these guys to the wall with this evidence by writing a complaint to the ministry responsible for overseeing collection agencies, and send in a copy of the tapes. 



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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Jean Chretien


Posted By: kwelmm
Date Posted: 02/January/2005 at 2:19pm

Wantout,

You said--

I'm a little confused ---- I didn't have the money to pay the debt before, why would I suddenly now have the money because some brain-dead jerk calls me regularly to insult and degrade me?  I must be missing something here .....

I must be missing something here too!!!!!!  Do these collectors believe that this pressure that they feel justified to use on us is going to make our money tree sprout??  It's not even pressure--down right harassment!  I spoke to a (supposed) supervisor of one of the collectors I was dealing with and when I explained that there was absolutely no money to send his big spiel was all about the wages he had to pay to his employees--blah blah blah whine whine whine  .

No empathy at all---NONE--

Oh well.......life will go on.......my children will eat well and so will I!



Posted By: vswyers
Date Posted: 01/March/2005 at 7:43am
Well I made one mistake that I will regret....TRUST me I will regret and I have spoken with my bank afterwards to but a hold onto my account until the matter is cleared...I had a small bill and I am talking about pocket change on the side of what I owed Ontario Student Loan...so in sense of not making my credit file go even further into the ground, I gave the CSR my chequing number to withdrawal two payments of $85.00 to cover that small collection...GUESS WHAT!  Two months after, a withdrawal of $700.00 was taken from my account to pay towards my Ontario Student Loan and I had gotten my bank account way after I even had my loan because it was issued as a draft through another financial institute.  When I spoke with my bank they had indicated that I was in fault by giving such information over to a collection dept...it's like giving your credit card to a stranger out on the street, how many people will use that credit card in a day...so now, I can't make any withdrawals from my account because I put a hold onto that specific account.  Little bit of advice to you all....don't give out your checking info to make payment arrangements...they will search all past credits owing and make a deal with the other credit agency because they now have permission to withdrawal the amount...unless you have it in writing, where I didn't so they can take 85.00 from me for the rest of my life basically because I gave them permission over the phone.  BIG MISTAKE!


Posted By: WantOut
Date Posted: 20/March/2005 at 8:33pm

Hey vswyers:  Shut down that bank account.  Open another one at another bank, and I would do it NOW.  Giving collection agencies carte blanche on your banking info was indeed a mistake, but thankfully one which can be corrected quite easily!

I've had to do that myself, a bit of a pain 'cause all my bills, etc. went through there but definitely worth the peace of mind that I won't discover my account has been vacuumed out without my knowledge.

Eshelton? This is going to sound stupid, but how does one keep the messages from a digital answering machine (no tape)?  Tape them with another tape recorder?  I actually need some hints here ....



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In order to discover new lands, one must be willing to lose sight of the shore for a very long time.


Posted By: karldubhe
Date Posted: 28/March/2005 at 8:23am
Originally posted by jotogo jotogo wrote:

You said it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I don't know how anyone could be a collections clerk.  How depressing!  Being nasty to people all day long who are stressed out already and struggling to support their families.  Nice job! 



oooooo, it's an evil job.  I took it to find out what they were up to and how they do their business.  I had the joy of collecting fines levied by the bc gov't, things like traffic tickets, being caught underage in a booze store or bar that sort of thing.  nastiest call I made - one that still bothers me quite a bit - was to this 14 year old girl.  Her father answered the phone, very disturbed that an older male voice was call ing, when he found out what I was calling about I got the distinct impression that I had just given an abusive parent the go-ahead for a whipping.   The next day my back gave out, I had learned enough about that business.   Ex-CAF that I am, I use language I learned in basic when I talk to a collector.  the newbies are ignorant and don't know their jobs, the veterans of that trade have only one concern in life, get more money. 


Posted By: naatekky
Date Posted: 14/June/2005 at 1:05pm
Total Credit Recovery or TCI , is it at 780 # calling you?


Posted By: jrmevans
Date Posted: 21/June/2005 at 4:21pm

FYI

NCO .... 780-441-4000

I found out how to "block" the collection companys call. With telus in edmonton, don't if it is the same with anyone else. you can use the *60 feature.

You pick up the phone, press *60 wait a few second and a prompt will direct you to enter the phone number you want blocked. If you do this right after a CA has called it will ask if you want to add the last number that just called you.  This also works if the number comes up as "blocked" or "private".

I think you can add upto 12 numbers to the list. From what i understand they will get a message that says that you are not taking calls right now.

So when I get home, I will check to see if I have any message from my "new" CA who has been calling for about a week now... And from past experience, I am sure he will get to a point where he threatens to send my file for garnishment. Which no one has done yet.. and I will just continue to make my monthly payments, and increase them as I go along.

And maybe in 10-15 years, when i am 40-45 years old --  I will finially be able to own my own home and have a decent car .... but i am not holding my breathe... :(



Posted By: rusty
Date Posted: 08/July/2005 at 2:39pm
was just talking to my mom and she said that the CA was calling for my brother (he has a small loan for 1 yr of school) she told me that the agencies somehow got ahold of our neighbours # and was calling them asking about my brother. don't know why he hasn't paid it off, it's just a small amount he owes. but calling your neighbours to ask if you are home, if u live there etc.. just plain ridiculous

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debt free by 2025


Posted By: kwelmm
Date Posted: 09/July/2005 at 4:36am

rusty,

I agree...it is plain ridiculous!!  The lengths that these goons are actually allowed to go to...It's quite hilarious some of the deceitful ways these ppl act.  Perhaps if these ppl wouldn't lower themselves to such filth, the field of collections might be protrayed in a little better light...but...somehow I don't see things changing any time soon.



Posted By: agentsly007
Date Posted: 13/August/2007 at 5:49pm
I deal with NCO and YES they are very dirty players I dealt with one by the name of Wendy Lock or so she says thats her name and when I asked to speak to a supervisor I still ended up talking to her. Do these people think we are stupid or something and that we eventually will catch on and be smarter than them...


Posted By: Johnny
Date Posted: 14/August/2007 at 11:08am
Edmonton branch?


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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com


Posted By: TheDevil07
Date Posted: 28/October/2007 at 1:40pm
Originally posted by agentsly007 agentsly007 wrote:

I deal with NCO and YES they are very dirty players I dealt with one by the name of Wendy Lock or so she says thats her name and when I asked to speak to a supervisor I still ended up talking to her. Do these people think we are stupid or something and that we eventually will catch on and be smarter than them...
 
She is the supervisor and that is her name.


Posted By: agentsly007
Date Posted: 29/October/2007 at 10:21pm
 Do you have delaings with this Wendy Lock The Devil07 to know that she's the supervisor or are you a spy for them and that you're a collector yourself???


Posted By: Johnny
Date Posted: 30/October/2007 at 8:16am

Based on his/her language, I would suspect a collector.



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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com


Posted By: HIddenDebt
Date Posted: 27/November/2007 at 1:55pm
I posted in the subforum about my experiences with NCO
They are a nasty vicious group of people and if the person dealing with you at the time can't squeeze blood out of your turnip they will bump you to an even nastier person that might be able to, it seems like a never ending cycle with them and they expect you to do everything they say but will not do anything that you ask them to do such as send a balance or statement or even a receipt that you've been paying.

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Living with HiddenDebt


Posted By: talonator
Date Posted: 21/January/2008 at 6:00pm
Hi:
 
Just wondering what this means?
 
only aged CSL accounts that have been assigned with one or more agencies prior - aome class B judgment accounts
 
Thanks


Posted By: Johnny
Date Posted: 21/January/2008 at 6:57pm

Aged accounts previously assigned means just as is sounds - accounts that have been assigned from one agency, then to another. Class B accounts are Canada student loan accounts that have been sued by CLAS @ Justice Canada.



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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com


Posted By: talonator
Date Posted: 25/January/2008 at 3:56pm
Does this refer to a debt owed to the crown or somewhere else?
Thanks,


Posted By: Johnny
Date Posted: 25/January/2008 at 5:44pm
Debt owed to the Crown.


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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

http://www.solvestudentdebt.com" rel="nofollow - solvestudentdebt.com


Posted By: sanpar
Date Posted: 16/January/2009 at 8:39am
Today I received a call from them - at my work!!  They said it was "Angela from Maintenance".  No they're lieing about where they're calling from!!!!  It's not like I don't already have payment arrangements with them!  AND it's not like I don't their phone number by now (my god they call me every month trying to wrangle a deal).  Who do you complaint to over these blatent lies!!!  AND harassment at my work (if I get fired then they'll get nothing from me!!!).  I just don't get it!


Posted By: barron121212
Date Posted: 27/January/2009 at 7:46pm
They called me at work, today actually, and have done so in the past, even after I repeatedly asked them not to.  As one other poster mentioned on a sub-forum "The Judith" is a NIGHTMARE as is "The Curtis".........long story short, my lawyer is sending a letter requesting that they cease and desist.  The only reason I have a lawyer is because I am moving my mortgage from CIBC to protect what little I have left and am hoping the refinance will come in high enough to get rid of "the judith" and "the curtis".......


Posted By: yael
Date Posted: 19/February/2009 at 9:30pm
This reminds me of  THE IT CROWD.. hehehe.. It's a show where they answer customer using a recorder. hehe.. You can search it on google for more info. Smile

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sucker for loan modification


Posted By: Singlemomof4
Date Posted: 17/November/2009 at 7:32pm
I got a call today from someone from this number stating that they are calling about my claim. The person that left the message on my answering machine was trying to make it sound like I had some sort of refund that I was getting.  I discovered that it was NCO. Pretty sneaky if you ask me.

1. I  got the student loan to go back to school.
2. I went back to school to get a better education.
3. I got the education to earn more money to support my children properly.
4. I now make more money buy there is nothing left at the end of the month after I pay rent, car 
    insurance, groceries, utility bills, medical and dental bills.
5. If I don't pay rent, insurance, bills and buy groceries - I am evicted, my kids starve and I will
     eventually be called and unfit parent.
   
So, who wins NCO or my kids? I think my kids do, by far. I am not trying to get out of paying my student loan, but If I could afford to repay my loan I would.


Posted By: Sharkboy
Date Posted: 19/July/2010 at 1:48pm
I was issued every threat and experienced every problem in the book for more than four years when it came to being harassed by these morons.

My last conversation with a collection agent was in the fall of 2003.  I was just married, had a baby and life was just starting to come together after the debacle that was supposed to be "higher education".  Here's exactly how it went down:

------------------------------------------------------------------

Me: "Hello?"

Agent: "My name is Ron <sayingthistoofastforyoutounderstandonpurpose> calling on behalf of <sayingthistoofastforyoutounderstandonpurpose>.  I'm calling on a matter of urgent financial importance."

Me: "I'm sorry, I didn't catch all of that, could you repeat your full name and company please?"

Agent: "This is Ron calling you on an urgent financial..."

Me: "Could you spell that for me, please?"

Agent: "R-O-N"

Me:  "And your last name?"

Agent:  "Are you aware that you owe a substantial amount to Canada Student Loans that we have been assigned to collect"

Me:  "Who is 'we'?"

Agent: "I'm calling from NCO Financial Collection Agencies in regards to an outstanding student loan debt"

Me:  "Well Hi Ron.  I guess I should let you know before we go any further that this conversation is being recorded.  I'd also like to formally request, on record, that you no longer call this number and that all further communication with me in regards to this matter be sent in writing."

Agent: "I'm not going to do that"

Me:  "Good for you, and thanks for putting that refusal on record for me."

Agent:  "So how do you intend to pay this money back?"

Me:  "I don't, but thanks for asking."

Agent:  "You have no intention of trying to eliminate this debt?"

Me:  "Nope."

Agent:  "Are you aware that I can order your wages garnisheed?"

Me:  "Good luck with that.  I make 10 bucks an hour, I have a wife and child to support.  No judge in the country will ever order money to go to an asshole like you for anything."

Agent (getting pretty flustered at this point):  "There's no need to get abusive, Mr ******.  Why can't you just borrow the money from someone and get this paid, Mr ******?  This debt is your responsibility."

Me:  "Thanks for the advice.  You chose to call here, so I'll be ****ing abusive if I ****ing feel like it, you can always hang up.  By the way, do you have $35,000 I can borrow?  Apparently I have this debt I really need to pay off."

Agent:  "I'm not going to lend you the money, Mr. ******."

Me:  "Well what the hell makes you think anyone else will, then? How did you get this job in the first place?  Are they hiring just anyone off the street these days?  Can I get a job there?"

Agent: "Well it's pretty clear that you're not going to be very co-operative, I'll be making a note of this and passing it on to my superiors."

Me:  "Tell them I said 'hi'.  I have all of this on record too, so you already have my formal request, Ron.  I'm fully aware of my legal rights, so I won't be expecting anymore calls from you or anyone else at your company.  Mail me a letter, and be sure to include proof from the creditor that NCO is authorized on their behalf to collect on this debt, ok?  If you don't, I'll only tear it up.  Sound good, Ron?"

Agent:  "Oh you'll be getting a call from us again, Mr. ******"

Me:  "I'll be looking forward to you giving me the opportunity to get you fired and have your agency shut down for breaking the law, you stupid pr***.  If you call here again, buddy, that's exactly what's going to happen.  You know it as well as I do.  I'm going to hang up now.  You have a great day, Ron."

------------------------------------------------------------------

It's now 2010.  I've never heard or received a single correspondence in regards to my student loans or the collection of them since that phone call.  I don't hide, I do my taxes, I've obtained financing, we own a nice new minivan and we don't live in the slums.  I live my life.  I live it on my terms.

Take my advice:  When an agent calls, know your rights, and be more of a jerk to them than they are to you, that's one of those rights.  Instead of being stressed, you'll have a bit of fun just telling them to **** off and laughing at how mad they get.  They have absolutely no authority over you.  None.  The poorer you are, the more power you have.  I'm now at the point where there's probably a means to have it completely stricken from my record, so I'm posting a couple inquiries as to how I can do that.

In the meantime I got caught up reading all of your stories.  Wow, people, why so stressed out?  let go of it and live!  Screw em!

I used to pull my hair out over what to do... but seriously... "stand in line, creditors, I have to."  Live your life the way you want to, people.  I have a wife, five beautiful children and although things could be much better financially, they couldn't possibly be better emotionally.  I'll never pay off that loan, there's just way too many things that matter so much more... I could care less about it.  If I ever win the lottery... sure, I might pay them off if I can actually figure out who gets the money, but it's highly unlikely I'll be able to, so I'm just not worried about it.  You shouldn't be, either.





Posted By: Gordon Frank
Date Posted: 17/November/2010 at 2:37pm
NCO Financial called me at 7:10am today.  At least that is what the time stamp on the message says.  My phone was off and I was sleeping.

My first thought was to have them busted for calling me at an inappropriate time.  A quick check with Service Alberta reveals that collectors and other scum may call any time between 7:00am and 10:00pm.  Damn.

My voice mail identified the calling number as 780-441-4000 though the bag who left the message asked for a call back at 1 877 237 2215 Extension 2138.

I called the 877 number from another phone and was greeted by someone who identified herself as NCO; Pamela Hayes.  I confirmed that I was talking with Pamela Hayes of NCO financial, thanked her and hung up.

There are only 2 or 3 people at the NCO Edmonton office. Why they use 4 digit extensions I am not totally sure.  Either it is to make themselves look bigger than they really are or the extension number is a code that the correct person is calling back.

The face that NCO Financial and their employers often bully people and do things that are either illegal or unethical has been pretty well established.  Now for some effective ways of dealing with NCO Financial and other collectors.

Note:  ANY TIME you call a toll-free number, the party you called will find out your phone number.  Even if you block your Caller ID.

In the event you actually do want to talk with them, or just give them some hassle for fun, I recommend that you call 780-441-4000 COLLECT from a pay phone.  That way NCO has to pay money if they want to talk with you AND the telephone company doesn't give them your real phone number.

Personally, I refuse their calls.  Some telephone providers have a service called Caller Reveal which forces blocked callers to reveal their number.  This is not available to me so I do the following.

Phone rings.  Blocked number.  I want to find out who it is but don't want to deal with the royal sphincters at NCO.  The call goes something like this.

Me:  Security.

NCO:  May I speak with Gordon Frank.

Me:  May I tell him who's calling.

NCO:  This is Pamela with NCO.

Me:  I'm afraid Gordon isn't available right now, may I get your number?

One caller replied something like, "That's okay.  I'll try again."  She sounded pissed like she had been tricked or something.  lol

One of my favorite lines is, "Please send me something in writing.  If you have a legitimate claim, I will respond."

If they ask to confirm my address, I reply, "If you have a legitimate claim you already have my address."



Posted By: on2u2
Date Posted: 26/January/2011 at 4:24pm
Actually, the supervisor changes her name from wendy to pamela. NCO has an F rating with the BBB of Canada - where they list the owners and managers including a listing of other numbers they call from.

Collection agencies such as this one, tend to hire sociopaths, pathological liars, or persons with borderline personality disorder. These people take it as a personal goal to sucker you into paying them with your blood and love the idea of dominating, intimidating and/or controlling others. They have huge chips on their shoulders and think they are beyond reproach, yet they do not heed the biblical warning that pride comes before a fall, and a big fall at that. They also have no empathy or concept of what do unto others as you would have done unto you means either. they are modern day version of vampires - they get off on sucking the life out of you. They do not see that one day their time will come when they need mercy or empathy and it will be utterly denied them. They will meet even worse persons than themselves and come under their control. It may take years for this to happen, perhaps when they are old, feeble and dementia has overtaken them - they may be scammed - pensions stolen, homes robbed, any family will have forgotten them. their actions towards others will come back to haunt them.

What on earth is up with the government of Canada that they would hire a company with such a swarmy reputation? Goes to show what our government is really like.


http://www.bbb.org/edmonton/business-reviews/collection-agencies/nco-financial-services-in-edmonton-ab-120198


Posted By: Johnny
Date Posted: 30/January/2011 at 2:31pm
BBB reports do not really mean anything. Every business that provides a service to a large volume of people or a particular group or market receives complaints. Even we get the odd one when someone wants to attempt to get their money back and get free service by concocting a silly complaint. Believe me - it happens. People who have very bad intentions rely on the BBB too. You can't trust BBB reports for that reason simply because they do not provide remedial service. By the way, I wonder how one could complain to the BBB about BBB-related complaints? LOL
 
You are quite right about the behavioral issues that come out of collection agencies. Deceitful practices, uncompassionate agents who do not care about another's well-being or feelings, and some doozie personalities. Sometimes an agency will encounter an applicant who is naturally that way, and often times that is how they train people to become who are not of those behavioral patterns. Their training and those whom they call mentors who have been in that business for a long time are the shadiest of all, behaviorally speaking.
 
The government accounts receivable groups and third-party collection agencies all have a very tight relationship with one another. If you look at the Nova Scotia government's collection unit (Service Nova Scotia), a large number of their agents are former third-party collection agency thugs that sought employment security after the large national agencies closed their offices in the east coast and centralized. There are a couple of collection agents at the NS government level who aren't thugs though and are quite personable and professional. I suspect each provincial government hires the same people with that background. Thug-like collectors hired by government who move up the management ladders represent a more frightening matter. Someday I will supply some very interesting write ups of various experiences I have had - and cases that are currently being investigated. So, government collection offices have a lot of "friends" who work in the third-party collection industry and that provides the third-parties with a lot of advantageous marketing power.
 
Johnny
 


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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

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Posted By: fiona1985
Date Posted: 12/September/2011 at 6:33am
"So, government collection offices have a lot of "friends" who work in the third-party collection industry and that provides the third-parties with a lot of advantageous marketing power"
devastating post. where did you take that, huh? or is it your personal?


Posted By: Johnny
Date Posted: 12/September/2011 at 6:49am
It's a buddy system. It is what it is. Agree or disagree?

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Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

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