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Share Your Experience with NSLSC & Tricura

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Johnny View Drop Down
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Joined: 05/November/2003
Location: Canada
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    Posted: 25/July/2011 at 8:25pm

The CFW Group is interested in speaking with students who are interacting with National Student Service Center and it's internal collection center called Tricura.  

  

1) If you are or have been in touch with a service agent at NSLSC (or Tricura) concerning your Canada student loan, please describe their initial conversation with you over the telephone.

 

2) Did the service agent inquire about any financial or other personal information that has nothing to do with your student loan? If the answer is yes, please provide details of what took place.

 

3) When on a call with the agent were they polite and easy to talk with? If the answer is yes, please describe what they said to you during the conversation.

 

4) If you are in touch with an agent about a past-due payment, please describe the service and treatment you received.  

 

5) How much time did the agent spend with you on the call?

 

6) Do you feel the agent tried his/her best to make your experience a pleasant one?

 

7) If you withdrew from studies prior to completion and are being contacted by NSLSC (or Tricura) what sort of things have they told you over the telephone?

 
 
Thank you!
 
Johnny
Solve Student Debt specializes in solutions for students and graduates in student loan default, and those at risk of defaulting.

solvestudentdebt.com
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