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FYI, in case it's not already posted here, I just learned today (after 11 years of dealing with the Scotiabank Government Student Loan Centre), that they outsource their student loan centre to a third party - Davis and Henderson. I'm shocked that for 11 years I have not been speaking to Scotiabank at all. I learned this after talking to a (very nice) woman at the Scotiabank Office of the President. For 11 years I've been speaking with Bibi, who I thought worked for Scotiabank, but who is just the manager for the Scotiabank student loan portfolio at D&H. In 11 years I have not been able to escalate my issues past Bibi, who has repeatedly refused to give me a higher manager's name or contact. She finally gave me a name last week, but still no phone number (only a fax number for the "customer care" section....I assume still at D&H). I've gone to the Office of the President because despite paying my loan early every month, and paying more than I have to (often with extra payments on top of it), Bibi's people have decided I have defaulted.
So there you go. It took 11 years, but I finally found out who we've been speaking with. If you've gotten crappy service from the student loan centre (aka: Davis and Henderson), I suggest you contact Scotiabank's Office of the President to complain about it.
http://www.scotiabank.com/cda/content/0,1608,CID8376_LIDen,00.html - http://www.scotiabank.com/cda/content/0,1608,CID8376_LIDen,00.html
| Office of the President |
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| Telephone |
English 1-877-700-0043
(in Toronto 416-933-1700)
French 1-877-700-0044
(in Toronto 416-933-1780) |
| Fax |
1-877-700-0045
(in Toronto 416-933-1777) |
| e-mail |
mail.president@scotiabank.com |
| Mail |
The President, Scotiabank,
44 King Street West
Toronto, ON M5H 1H1
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